GorillaDesk

Route-based field service software with an HVAC industry page — built first for pest, lawn, and residential routes

Best for: Small residential HVAC shops that want drag-and-drop scheduling, route optimization, recurring / subscription billing, and a customer portal — especially teams that like per-route pricing and free onboarding rather than a heavy HVAC-first suite
All-in-one FSMDispatch & SchedulingCRMInvoicing & PaymentsMobile Technician AppsMembership & Maintenance AgreementsHVAC Estimating SoftwareHVAC Marketing Automation & FSM

Positioning

GorillaDesk is an all-in-one field service platform whose public home page leads with pest control, lawn care, and cleaning, while also publishing a dedicated HVAC software page. For HVAC, the vendor emphasizes scheduling and dispatch (including field scheduling and a drag-and-drop calendar), route planning and optimization, quotes and estimates with follow-up, recurring invoices and subscription / autopay billing, a customer portal (quotes, appointments, card payments), CRM / client manager, email and SMS automations, online review requests, mobile app for techs, technician GPS tracking, digital documents and e-signatures, material tracking, reporting, and QuickBooks Online sync. Payments are positioned around Stripe or Square (including cards on file). Packaging is plan tiers (Basic / Pro / Growth) priced per technician schedule / route, with unlimited admin, manager, and sales users called out publicly. Free data migration, unlimited training, and a 14-day trial (no credit card) are part of the public go-to-market story. HVAC buyers should treat pest/lawn route DNA as a fit signal: strong for recurring residential routes and office automation; confirm equipment history, flat-rate pricebooks, and commercial HVAC depth against HVAC-first platforms before you commit.

Key features

  • Drag-and-drop calendar, scheduling, and dispatch (including field scheduling)
  • Route planning and optimization (Drive Matrix called out on higher plans)
  • Quotes and estimates with status tracking and prospect follow-up
  • Invoicing, recurring invoices, subscription billing, and payment reminders
  • Customer portal for quotes, appointments, and credit-card invoice payment
  • CRM / client manager with notes, checklists, and job context
  • Mobile app for technicians plus GPS / technician tracking
  • Email and SMS automations (confirmations, reminders, on-the-way style messaging)
  • Digital documents and e-signatures; online review generation
  • Material tracking and built-in reporting
  • QuickBooks Online sync for customers, invoices, and payments
  • Card processing via Stripe or Square; optional SMS number and VoIP add-ons

Pros

  • Dedicated HVAC marketing page plus clear fit for small shops needing schedule, route, invoice, and portal basics
  • Per-schedule pricing with unlimited office users is easy to map for solo-tech or small-crew residential shops
  • Public emphasis on free data migration, unlimited training, and a no-card 14-day trial lowers trial friction

Cons / watch-outs

  • Core brand and case studies skew pest, lawn, and cleaning — HVAC-specific depth (equipment / asset history, flat-rate HVAC pricebooks, commercial workflows) may be thinner than HVAC-first FSM
  • Route / schedule-based pricing and add-ons (SMS packages, optional VoIP) — model total cost for your truck count, not just the first schedule
  • QuickBooks Online sync is the publicly highlighted accounting path — confirm Desktop or other ledgers if that is your stack

Pricing

Check vendor — GorillaDesk publishes Basic / Pro / Growth tiers priced per technician schedule (help center historically cites Basic from about $49/mo, Pro from about $99/mo, Growth from about $149/mo for the first schedule, with additional schedules billed separately). SMS number rental, SMS message packs, and optional VoIP are extra. Confirm current prices, annual prepay (vendor cites roughly one month free on annual), and what each tier includes on their pricing / help pages.