Payzer (WEX Field Service Management)

Formerly Payzerware — all-in-one HVAC/plumbing FSM with payments and multi-lender consumer financing built in

Best for: Residential HVAC and plumbing contractors who want scheduling, proposals, payments, and consumer financing in one stack — especially shops that close larger equipment jobs in the field and care about multi-lender loan options inside the estimate workflow
All-in-one FSMDispatch & SchedulingInvoicing & PaymentsMobile Technician Apps

Positioning

Payzer (product historically called Payzerware) rebranded in 2025 as WEX Field Service Management (WEX FSM), a WEX company. Public materials position it as an all-in-one platform for HVAC, plumbing, and related trade contractors: scheduling and dispatch, proposals and pricebooks, invoicing, card/ACH/check payments, maintenance plans, job costing, equipment tracking, mobile field work, QuickBooks Online and Desktop sync, and optional add-ons such as GPS/telematics (Azuga), flat-rate pricebooks (e.g. Profit Rhino / Pricebook Digital), Advanced Reporting, and WEX Fleet Card. The standout buying angle versus generic FSM is financing depth: WEX FSM markets multi-lender consumer financing with instant loan applications inside proposals, citing partners such as Synchrony, GreenSky, Service Finance, Wells Fargo, GoodLeap, and Fortiva (availability and promotions change — confirm with the vendor). That makes Payzer/WEX FSM a useful reference point for HVAC owners comparing two common patterns: (1) an FSM that embeds multi-lender financing and payments natively, versus (2) staying on another FSM (ServiceTitan, Housecall Pro, Jobber, etc.) and pairing a financing partner that integrates into that platform’s estimates — vendors commonly cited for embedded or marketplace financing include GoodLeap, Synchrony, and Wisetack depending on the FSM. Evaluate dealer fees, approval rates, loan caps, manufacturer promotions, and how cleanly financing appears inside the tech’s proposal — not just the lender brand name.

Key features

  • Scheduling, drag-and-drop dispatch, navigation, and real-time location / vehicle tracking (telematics via partners such as Azuga)
  • Proposals with comparisons, flat-rate / digital parts and equipment pricebooks
  • Integrated multi-lender consumer financing with instant loan application flow in the sales workflow
  • Card processing, mobile readers, online pay, ACH, mobile check imaging, and recurring payments
  • Invoicing, job costing, equipment tracking, maintenance plans, and employee time tracking
  • Electronic purchase orders and QuickBooks Online + Desktop sync
  • Mobile app for field techs and office (WEX FSM mobile app highlighted in the 2025 rebrand)
  • Customer appointment notifications and recurring payment / maintenance-plan reminders
  • Optional integrations: Advanced Reporting, Enhanced Pricebooks (Pricebook Digital), Profit Rhino, WEX Fleet Card

Pros

  • Financing is a first-class part of the product story — useful when big-ticket HVAC replacements stall on cash-only closes
  • Clear HVAC and plumbing industry focus plus payments + FSM in one vendor (backed by WEX after the Payzerware rebrand)
  • Public plan ladder covers payments-only through full Enterprise / Unlimited ops features, with no setup fees stated on the vendor pricing page

Cons / watch-outs

  • If you already run a mature FSM elsewhere, you may prefer keeping that stack and adding a financing integration rather than migrating the whole office
  • Lender mix, dealer fees, and promotions change — confirm current partners, states, and fee schedules before counting on a specific loan product
  • Add-on integrations (telematics, some pricebook / reporting partners) may carry separate fees — model total cost, not just the base plan

Pricing

Check vendor — WEX FSM publishes Payment Options (listed as Free with card and/or financing volume over $25,000/mo, or $69/mo if under), Enterprise (FSM ops features plus everything in Payment Options), and Unlimited (adds unlimited users). Vendor states no setup / onboarding / maintenance fees beyond the monthly license and payment processing fees; some integrations are extra. Financing fees are described as loan-dependent with multi-lender choice, dealer fees as low as 0.5%, and no monthly financing fees — confirm all numbers, user seats, and processing rates on https://www.wexfsm.com/pricing/ or a quote.